Operations

Digital transformation and the rise of digital commerce has fueled the development of instant payment systems worldwide. Do they have the potential to transform how finance is done?

While service design is a relatively new approach to design, it’s one that is becoming more prevalent. At the intersection of technology, aesthetics, human-machine interface and cognition, service design is…

In recent years, many successful companies, such as GE and Lego, have moved toward highly publicized digital transformations. GE is now a leader in the Internet of Things (IoT), and…

Tech giant Amazon recently announced 20 finalists for its second headquarters. The group, chosen from 238 bidders, was a very diverse constellation. The ultimate finalist stands to gain, Amazon indicates,…

Market research indicates that companies will increasingly be turning to chatbot responses for customer service, rather than, say, e-mail from a human customer service rep. Next year, for example, 20%…

Proximity marketing is the practice of sending alerts via mobile phone to consumers based on their geographical location, history of purchases and preferences, and other factors, such as weather. How…

In late June, e-commerce giant Amazon announced that it was acquiring the premium grocery chain Whole Foods. Whole Foods targets affluent customers with fresh, natural groceries and prepared foods. Whole…