While service design is a relatively new approach to design, it’s one that is becoming more prevalent. At the intersection of technology, aesthetics, human-machine interface and cognition, service design is…
In recent years, many successful companies, such as GE and Lego, have moved toward highly publicized digital transformations. GE is now a leader in the Internet of Things (IoT), and…
Tech giant Amazon recently announced 20 finalists for its second headquarters. The group, chosen from 238 bidders, was a very diverse constellation. The ultimate finalist stands to gain, Amazon indicates,…
Market research indicates that companies will increasingly be turning to chatbot responses for customer service, rather than, say, e-mail from a human customer service rep. Next year, for example, 20%…
Proximity marketing is the practice of sending alerts via mobile phone to consumers based on their geographical location, history of purchases and preferences, and other factors, such as weather. How…
Gallup recently published findings that most full-time employees in America put in nearly a full day more than the standard 40-hours a week, clocking in 47 hours. Furthermore, nearly one…
Managing turnover is always important to an organization’s financial health. The reason? Turnover is a costly, often unnecessary, expense. Turnover costs companies. Turnover among salespeople hits corporate bottom lines hard.…
In late June, e-commerce giant Amazon announced that it was acquiring the premium grocery chain Whole Foods. Whole Foods targets affluent customers with fresh, natural groceries and prepared foods. Whole…
The CEO and co-founder of Uber, Travis Kalanick, recently announced that he was stepping down. The move came after an independent report made multiple suggestions to turn Uber’s culture around.…
As automation took over factory and industrial jobs, conventional wisdom said that there were a whole host of jobs that could only be done by people. These jobs were usually…
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