Note: This conversation took place before today’s news that GE is replacing CEO John Flannery. Subscribe to Working Capital Conversations via iTunes or Google Play to get new episodes automatically downloaded to…
Maine-based retailer L.L. Bean made headlines earlier this year when it ended a decades-long returns policy. Bean, the maker of outdoor wear, had long allowed customers to return any item,…
You know the typical business approach to problems: Create an internal task force — usually comprised of internal “experts” from various business units affected by the problem — and ask…
Deepa Prahalad is a speaker, design strategist and expert on emerging markets innovation. She co-authored Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business (Pearson) and consults for…
Leaders often believe that the first step for any organization is to develop a comprehensive, cohesive, in-depth strategy. After the strategy is fully formed, the focus should shift to execution…
Retailers had a banner holiday season in the last part of 2018. CBS News reported that the total spent was $598 billion, $33 billion more than the prior year’s holiday…
Achieving goals is one of the primary objectives of any business — whether the goal is defined as growing revenue, improving customer service, or increasing productivity. It’s certainly well understood…
Net neutrality has been the law since 2015. However, the Federal Communications Commission (FCC) now has proposed repealing net neutrality and the vote will occur in mid-December. What is net…
Many erroneously dismiss Twitter as a fun (or, perhaps, frustrating) way to follow politics, celebrities, the news, and more. However, for anyone focused on delivering first class customer service —…
Toymaker Mattel recently announced that privacy concerns led it to stop plans to sell a voice-activated device modeled on Amazon’s Alexa and targeted to children and parents. The device, named…
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 now has proposed repealing net neutrality and the vote will occur in mid-December. What is net…){kind=link}
 way to follow politics, celebrities, the news, and more. However, for anyone focused on delivering first class customer service —…){kind=link}
